Refund policy

After-Sales Service

  1. Card products are blind box items with randomized contents. Returns or refunds without valid reasons are not supported after payment is completed.

  2. If you find that the items received do not match your order (such as wrong, missing, or severely damaged items), please contact us via email within 7 calendar days of receipt with clear photos and an unboxing video. We will arrange a replacement or refund accordingly.

  3. Unboxing Video — Strongly Recommended: If you notice any dents, damage, or abnormalities on the outer shipping box upon delivery, please record a full continuous unboxing video showing the condition of the outer box before opening and the complete unboxing process. This is the most effective way to resolve any claims. Without video evidence, damage caused during shipping will be difficult to verify.

  4. Box Damage (Transit Wear) Policy: Due to the long distances involved in international shipping, it is normal for card boxes to experience corner dents, edge scuffs, or slight deformation during transit (commonly referred to as "box damage"). All cards are individually protected during packaging. Box damage does not affect the quality or integrity of the cards themselves, and we do not accept return requests based solely on box damage. If the box damage is severe, please contact us within 72 hours of receipt with an unboxing video, and we will work with you to find a suitable resolution.

  5. Due to limitations in production techniques, minor color smudging, color bleeding, uneven coloring, slight scratches, and slight curling on card products are considered normal and compliant with quality standards. Such conditions do not constitute product defects, and return or exchange requests based on these conditions will not be accepted. Please be aware of and agree to this policy before making a purchase.