Shipping policy
Shipping Policy
Shipping Costs
We offer HK$200 flat rate worldwide shipping for any quantity! This is DDP (Delivered Duty Paid), meaning all customs duties and import taxes are included - no surprise fees upon delivery!
Delivery Time
Delivery time depends on your order weight:
- Air Freight (orders under 5kg): 6-15 business days
- Sea Freight (orders over 5kg): Approximately 25 business days
- Plus 1-5 business days for order processing
Shipping Method Selection
We automatically select the most suitable shipping method (air or sea freight) based on your order weight to ensure the best balance of speed and cost.
Order Tracking
Once your order ships, you'll receive an email with tracking information. You can also track your order anytime at: https://www.kayouhk.com/apps/17TRACK
Customs Fees & Duties
No additional customs fees! Our shipping is DDP (Delivered Duty Paid), which means all customs duties and import taxes are already included in the HK$200 shipping fee. You won't have any additional customs fees upon delivery.
Sales Tax
Sales tax (if applicable to your region) will be displayed at checkout and paid by customers at the time of purchase.
Packaging
Due to high international shipping costs, we may remove outer packaging boxes for some products to reduce freight costs. However, all inner boxes and blind box packaging are properly preserved to ensure products remain intact.
All our collectible cards are brand new, factory sealed, and stored in optimal conditions to ensure premium quality. We take great care in packaging to protect your items during shipping.
Contact Us
If you have any questions about shipping, please contact us at kayouk11hk@gmail.com